Patient Information
What You Can Expect at Your Appointment
When you have an idea of what you can expect at your first appointment, it will help the process easier and more pleasant for both you and your pet.
Get Settled
Please show up about 10 minutes early to complete our New Patient Form. If you would like to save some time you can fill out our New Patient Form online in advance.
Meet Your Veterinarian
One of our team members will go over your pet's history and talk about their issues. You may ask any questions you have, and we'll designate time to answer them.
Examination, Diagnosis & Treatment
When your pet has been assessed, we'll give you a diagnosis and treatment options. You and your vet will work together to establish the best treatment plan for you and your pet.
Following your visit, we'll develop a detailed report containing our diagnosis, the conversations we had with you, and your pet's treatment plan. This information will be kept on hand for when you need it.
Our Pet Care Philosophy
Our veterinarians proudly serve pet owners in Pittsboro, Chapel Hill, Carrboro, Moncure, Siler City, Apex, Cary, and Durham, NC. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
Every member of our team is passionate about preventative care, client education, and providing cats and dogs with comprehensive routine care.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
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What types of payment options are available?
We expect payment in full at the time we provide our services or when your pet is discharged. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We also provide you with the opportunity to pay online via a secure payment gateway.
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Are there payment plans available for my pet’s care?
We are pleased to offer you CareCredit and ScratchPay as financing options. They offer an easy application process that will provide you with results in minutes.
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Will I be provided with an estimate of costs?
We'll give you an estimate in good faith for the cost of our services before providing your pet with treatment. But, unforeseen circumstances could arise that can impact your final bill.
We always discuss our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before providing your pet with any additional treatments.
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Should I call ahead to book an appointment?
Yes, please call us in advance to schedule an appointment to make sure we have availability in our schedule to see your pet.
If your cat or dog requires urgent care during our regular business hours, please contact us immediately to book an appointment. We offer urgent care by appointment only, and will try our best to fit your pet into our schedule.
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What is your appointment cancellation policy?
If you have to cancel or reschedule your appointment, please inform us as soon as possible so that we can offer the space in our schedule to other clients.
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What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, however, we might be able to see exotic pets such as birds, rabbits, reptiles, and rodents in urgent situations.
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Do you make house calls?
Yes, we are able to offer house call appointments for patients who are unable to come in to our hospital.
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Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
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What are the fees associated with urgent care visits?
We require a deposit payment for all urgent examinations. After our staff and doctors have examined your pet, we will give you an estimate for the cost of treatment, to help determine a treatment plan.
If your pet requires additional diagnostics or surgery, we will need a deposit upfront, with the payment due in full when your pet is discharged.
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Can you help with my pet insurance?
We will be happy to help you complete the pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Financing Options
Get financing with one of the following financing options quickly and easily.